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FAQ
🛍️ General Shopping Questions
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and click “Checkout.” Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you’ll receive a confirmation email right away.
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account lets you track your orders, save your address, and check out faster next time.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to accommodate changes or cancellations.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Orders typically ship within 1–2 business days. Delivery time depends on your location - usually 3–5 business days within the U.S. You’ll get tracking details once your order ships.
Q: How much does shipping cost?
A: We offer free standard shipping (typically Fedex or UPS Ground) on all orders.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping times vary by country, and customs fees or import taxes may apply.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link. You can also log into your account and view your order status anytime.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and with all tags attached.
Q: How do I exchange an item?
A: The fastest way is to return the original item for a refund and place a new order for the size or color you prefer.
Q: Are returns free?
A: Yes, Returns from lower 48 U.S. are free! International customers are responsible for return shipping costs unless the product is defective or incorrect.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely. All transactions are processed through secure, encrypted gateways that meet PCI compliance standards. We never store your payment details.
🧵 Product Information
Q: How do I know what size to order?
A: Check our detailed size guide on each product page for measurements and fit tips. If you’re between sizes, we recommend sizing up for comfort.
Q: Are your products true to color?
A: Of course we do our best to display colors accurately, but slight variations may occur due to lighting or screen settings.
Q: Do you restock sold-out items?
A: Yes, many of our bestsellers are restocked regularly.
🎁 Promotions & Gifts
Q: Can I use more than one promo code?
A: Only one discount code can be applied per order. Make sure to use the one with the best savings!
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in multiple denominations. They’re delivered instantly via email and never expire.
💬 Contact & Support
Q: How can I contact customer service?
A: You can reach our team by emailing odf@outdoorfurniture-showroom.com, or through live chat Monday–Friday, 9 AM–6 PM EST.
Q: Do you have a physical store?
A: We’re primarily an online store, but we occasionally host pop-up shops! Join our newsletter for updates on future events and in-person sales.